May 25, 2018

Uber Unveils Service for Healthcare Customers

07 March 2018, 11:41 | Lorenzo Hawkins

Lyft and Allscripts want to make it easier to get people to the doctor's office

Lyft car

Now, Lyft has followed suit, announcing a partnership with Allscripts that integrates the ride-hailing company's API with the Sunrise EHR system. While both ride-sharing companies voiced their commitment to lowering the rates of missed appointments through their services, a recent study published in JAMA Internal Medicine found that the uptake of ridesharing was low and did not decrease missed primary care appointments among Medicaid patients in West Philadelphia.

Lyft is riding head first into healthcare services.

'The burden on the platform and the health-care provider to ensure against something going wrong with the patient is a lot higher if the patient is calling the auto themselves, ' Arun Sundararajan, a professor at New York University, told the Atlantic.

Writer Susan Morse posted an article several days ago that discussed how Uber seems to be digging in their heels when it comes to the provider ride business.

Every year, 3.6 million Americans miss medical appointments because they don't have transportation.

Lyft on Monday announced that it's adding another healthcare provider to its growing roster of partnerships that aims to help doctors hail a ride for patients who may have trouble getting to and from appointments.

Blue Cross Blue Shield, Sutter, and CareLinx - among other healthcare organizations - already use Lyft to bring patients in for appointments. And as urban populations continue to grow, it is likely that more healthcare services and organizations will become part of the "smart city" conversation to excel urban health.

There is an "emerging consensus" that ride-hailing services like Uber and Lyft contribute significantly to congestion on urban streets, according to a researcher at Northwestern University. To help solve the problem, the ride-share giant, Uber, has chose to take advantage of what it sees as an opportunity and establish Uber Health.

HIPAA Compliance. To ensure Uber Health meets HIPAA standards, the company has been working hard to develop, implement, and customize numerous safeguards.

What we don't know yet, though, is whether or not Uber Health will be able to offer rides to those persons with disabilities - whether something like the Uber XXL now offered for larger groups, or any other specific types of vehicles, will be available to those using a wheelchair, etc. "We're even going to be introducing the option for riders to receive a call with trip details to their mobile phone or landline instead", Weber elaborates.

It's no good having health care if you can't make the appointment. The platform pushes an SMS alert to passengers about the scheduled ride and the business provider typically covers the cost.

'My health crisis was a lot to manage, ' a patient from San Diego said, according to Uber.

Additionally, if a patient experiences some kind of medical emergency in an Uber, the company says the driver is encouraged to call 911.

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