April 21, 2018

Ryanair CEO vows damaging cancellation "mess" will not happen again

19 September 2017, 12:55 | Simon Arnold

Clune urges Ryanair to be upfront with their passengers

Deirdre Clune

Irish budget airline Ryanair is under pressure to provide more information to travellers after cancelling up to 50 flights a day over the next six weeks because it "messed up" its pilots' holiday schedules.

Mr O'Leary said customers whose flights have been cancelled will receive an email by Monday evening.

Ryanair said Monday it would now quickly publish a full list of thousands of flights to be cancelled over coming weeks after its earlier piecemeal approach came under fire from passengers and the EU.

Among those cancelled with be one in four flights out of Stansted and one in 13 flights out of Dublin.

Ryanair's CEO Michael O'Leary has addressed the issues regarding the flight cancellations affecting the airline.

However, people with Ryanair bookings for the next few weeks have a nervous wait to see if their flight will still go ahead.

Another wrote: "So we are in Krakow & #Ryanair cancel our flight home on Monday - what???"

Barring exceptional circumstances, airlines must under European Union rules provide at least two weeks' notice to avoid paying compensation of 250 euros per passenger for flights of 1,500 km or less or 400 euros for longer flights within the bloc.

The reason given for these cancellations was so that their work calendar could successfully switch from April-March to January-December, as well as a backlog of crew leave which must be handed out before the end of the year.

Ryanair states that "customers will be contacted directly about this small number of cancellations and offered alternative flights or full refunds".

Hannah Maundrell, editor in chief of price comparison site, says: "It's so disappointing for Ryanair passengers whose flights have been cancelled especially at such late notice".

Note: The airline are expected to add even more flights to this list.

Move quickly and try to reschedule your flight as soon as you find out yours is cancelled.

O'Leary explained that if customers are not satisfied with the alternative flights offered to them, they are entitled to a full refund and their EU261 compensation.

If passengers have booked other services via the airline like vehicle hire, then they should also include details of this in their compensation claim.

O'Leary confirmed a report in the Irish Independent that Ryanair had been offering some pilots a 10,000 euro ($11,925) "signing-on bonus" to keep up with its rapid passenger growth.

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